Health & Safety


Since 1986, HPAC has delivered heat pump air conditioning systems to clients of all shapes and sizes, for all manner of environments. We’ve become industry leaders in our field by ensuring our clients experience nothing but floor to ceiling comfort

Site safe members

As a Site Safe Member all our installation and service staff hold Site Safe Passports.

We make certain our work complies with all applicable legislation, regulations and industry codes of practice. Working with any other parties, we ensure each site is administered with the best safety and project management practices in place.

Our staff are trained in Site Safe procedures including pre-start site assessments, self safety inspections, site evacuations and emergency plan and procedures for emergency work.

The HPAC team maintain a safety training and competency reporting, site registers, accident/incident register, records of accident and serious harm and accident investigation reporting as per Site Safe guidelines. HPAC will create and manage site specific safety plan checklist for staff on site.

HPAC also ensure that after each installation our clients are shown how to operate their equipment in a manner best suited to their individual needs. We gladly provide ongoing support on any operational enquiries.

We are committed to providing a safe workplace

This commitment extends not only to employees, but also visitors, contractors and members of the public. To achieve this HPAC Energy Centre will:

Provide a safe and healthy working environment

Ensure that management comply with all relevant health and safety legislation, standards and codes of practice

Insist that safe work methods are used at all times

Maintain a safety management plan, policy and systems

Actively promote employee involvement in health and safety matters

Provide continuous improvement in health and safety standards

Provide information, supervision and training

Accurately report and record specific information relating to safety as well as rehabilitation for work injury or illness

Support an early return to work of injured employees

Promote a system of continuous improvement


Landlords must provide one or more fixed heaters that can directly heat the main living room. The heater must be an acceptable type, and must meet the minimum heating capacity required for your living room.

The World Health Organization (WHO) recommends a minimum indoor temperature of 18˚C. By installing a heater that can reach this temperature on the coldest days of the year, tenants will be able to keep warm all year round.

How will I know if I’ve got the right heater? There are online calculators available, however, one of the easiest and safest ways to ensure you get it right is to simply contact a HPAC specialist who will visit your home and provide you with an accurate quote and recommendations.

For more information around the heating standard check out the Tenancy Services website.

Ventilation Standards

Rental homes must have openable windows in the living room, dining room, kitchen and bedrooms. Kitchens and bathrooms must have extractor fans.

Mould and dampness caused by poor ventilation is harmful for tenants’ health as well as landlords’ property. The ventilation standard targets mould and dampness in rental homes. All kitchens and bathrooms must have an extractor fan vented to the outside.

Kitchens – In any room with a cooktop, new fans or rangehoods installed after 1 July 2019 must have a minimum diameter (including ducting) of 150mm or an exhaust capacity of at least 50 litres per second.

Bathrooms – In any room with a shower or bath, new fans installed after 1 July 2019 must have a minimum diameter (including ducting) of 120mm or an exhaust capacity of at least 25 litres per second.