Tips & Advice

Things to consider when choosing your heating solution provider

Getting your home heating solution just right is the difference between luxurious year round comfort and a frustrating “Goldilocks” situation where it’s never quite right. You’re going to rely on this company to give you that so you want to know their advice is solid and the job they do is thorough and professional. So, when it’s time to choose your heating solution provider, here are some of the most important things to take into consideration.

Licensing and experience

Longevity of business stability is a good indicator they’re doing something right. At HPAC, we’ve been in business over 30 years and were one of the first to introduce heat pumps into the New Zealand market way back in 1986. 

You want to know how up to date their technician’s education and experience is. Education and innovation are an integral part of our business at HPAC and we’re committed to growing our skills and evolving our services to meet the ever-changing needs of our clients.

And it’s important to check that your heating solution provider is a licensed dealer and repairer; it may affect the validity of the warranty if they are not. Not only are we licensed dealers and repairers for Daikin, Mitsubishi Electric, Fujitsu and Panasonic, we are also part of the Climate Control Companies Association New Zealand (CCCANZ), the industry association for Heating, Ventilation, Air Conditioning and Refrigeration (HVAC&R) companies. This means you can rely on us for high standards of competence, conduct, knowledge and workmanship. 

Commitment to health and safety

Your home will become a job site when your heating system is installed so be sure to seek proof that the company you choose takes this seriously. HPAC is a Site Safe Member. All our installation and service staff hold Site Safe Passports. We make certain our work complies with all applicable legislation, regulations and industry codes of practice.

In-home assessment

A company that is willing to sell you a solution without assessing the challenge is no good. A good home heating solution provider will come to your home to conduct a thorough evaluation to determine the best solution. Following this you want an itemised quote so you can shop around and compare. When it comes to managing the climate of your home, at HPAC, we believe there’s no ‘one-size-fits-all’ solution. We take the time to understand your needs so we can customise a solution that’s just right; something that’s perfect for the size of your family, the size of your space and the size of your budget!

References and referrals

Check their website for testimonials but also ask for references and referrals and follow them up. Ask questions such as:

  • Was the job completed on time and within the budget?
  • Were they respectful of the property and clean up after themselves?
  • Did they test the system after installation to ensure maximum efficiency?
  • Did they show you how to use it properly?
  • How has the after-sales care been? 

They show you how to use it

Installation is only part of the job. Make sure you’re not left not knowing how to get the best out of your new system. HPAC ensure that after each installation our clients are shown how to operate their equipment in a manner best suited to their individual needs. And we gladly provide ongoing support on any operational enquiries. 

Their information can be found easily

Being able to find out information about a provider easily is a nod to their stability and experience in business. There’s nothing more dubious than hard-to-reach companies. Extra points if their website is full of useful, industry-specific info. You’ll find stuff like this on the ‘Tips and Advice' section of our website.

They’re local

It might be tempting to trust a big national franchise name, but home heating is actually a lot more niche than you might think. Our local climate here is unique and as Canterbury’s home heating specialists we know what works best. At HPAC, we’ve been providing Cantabrians with a comprehensive range of climate control solutions to help families stay comfortable year-round since 1986!

And being local, we’re also quick to respond when you need us.

They also carry out servicing and repairs

If something goes wrong, or you just want to ensure your heat pump is regularly maintained, it’s best done by the same people who installed it. That’s why ours is a total full-service offering; our service includes the following:

  • Clean and disinfect the systems' coils
  • Clean and disinfect drain pipes and condensate pumps if fitted
  • Clean air filters
  • Check the electrical circuit for the system
  • Check for any refrigerant gas leaks
  • Check the systems fault diagnostics
  • Check temperature readings
  • Check the systems general operation
  • Check noise levels
  • Instruct in any operation and maintenance requirements if necessary

And should any repairs be necessary we have parts on hand so there’s less waiting time to get your heat pump back up and running.

From heat pumps and solar energy systems to hot water heat pumps and underfloor heating, we’ve got a solution for every season.

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