What our customers have to say about us

Here at HPAC, we pride ourselves on great customer service and competitive pricing. Below is what some of our customers have said about their experience with us.


Thank you so much for arranging the installation of the heat pump. We are absolutely amazed with the warmth and quietness of the Daikin unit. We came home yesterday and were so happy with it. Please thank the person who installed it. He did an excellent job and gave us very clear instructions. We would reccomend your company to anyone.

Ken Dawson and Sue Greenish

Just to let you know that we are delighted with the heat pump you installed for us at Brooklands and all our friends are impressed and we are recommending you where possible.

We are certainly pleased to be able to keep warm and the heat pump works very well in conjunction with the thermostatically controlled gas fire in the family room.

Mrs Joy Monteath

We are delighted with the heat pump and the excellent service. Our thanks for your patience, and clear explanations. We are spreading the word far and wide!

Lindsay MacDougall and Jill Hack

We would like to thank you and your staff for the very professional installation of our heat pump in our residence. Unfortunately some tradesmen of today take little pride in what they do. This was the opposite with your men that installed our unit, as they were more than careful and left everything how they found it.

Mrs A. Van der Held

I would like to take the opportunity to thank you. I certainly recommend you to anyone remotely interested in heat pumps.

Wishing you and your business a prosperous future I remain yours sincerely.

Mr & Mrs Harry & Pauline Collett

We obtained four quotations from different companies and chose yours because your sales staff were helpful in advising us on location and model, and the installation which was carried out in a thoroughly professional manner.

We now feel that investing in the Daikin heat pump has been the best appliance purchase we have made in our 51 years of married life.

Mr & Mrs David & Nan Turner

We have just had a Daikin heat pump installed in our home by your firm and wish to commend all of your staff involved in its purchase and installation.

We are most happy with the service from your firm and your staff. It is so refreshing to find a business that does what it sets out to do and that is to give reliable and courteous service. HPAC certainly does this.

Jan and Ian Hazeldine

Our thanks to you and your team in regard to our recent heat pump purchase. From our initial enquiry, to the final installation, everybody was knowledgable and helpful in every way. To anyone contemplating this form of heating, we would have no hesitation in endorsing HPAC.

Gwyneth Lee CA

I would like to say that the pumps are exceeding expections with regard to outputs and your service was excellent. It was very pleasant to work with a firm such as yours.

Matt Joynes

A quick note to say thanks for organising the heat pump, very happy with it. We were very impressed by the engineer who came to install it, very professional and conscientious. Thank you.

Stan & Ethel Cowan

We had your company install a Daikin heat pump and to date it has performed its tasks of keeping the house in an ideal temperature environment. We must thank the installation staff for a job well done and in particular going to great lengths to inserting the room unit into the wall recess. The whole job was done to our entire satisfaction and consequently we would have no hesitation in recommending HPAC to anyone requiring a heat pump installation.

Judith and Gordon Watson

Just a short note to make you aware, of how much we appreciated the professional attitude and workmanship of your serviceman. He persevered in getting a wire down the wall where an external pipe (the easy way) would have been unsightly. All of his other work as well as his explanation on the system was carried out competently. We are completely satisfied with the system and the installation.

Murray & Rene Briggs

Just a word of thanks in appreciation of your prompt & efficient service in the installation of our heat pump. We were very inpressed with the installers work, who even took lunch 'on the run'! We are so pleased with the Inverter Heat Pump & can now look forward to a warm and cosy winter. Many Thanks.

Victoria-Lee Barrell

The overall experience from first point of contact to finalisation of the job has been excellent.  Can't thank Mark and the installers enough for their assistance and careful installation work.  First time that I can say contractors made an effort to minimise the amount of mess made during a job.  Will be recommending you highly to all and sundry. Many Thanks.

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